WIN77 is fully committed to protecting the privacy and personal data of every user. This Privacy Policy clearly outlines how we collect, use, store, and protect your information in line with international security standards and data protection laws in force in Malaysia.
Policy Contents
All data transmitted between your device and WIN77's servers is protected using 256-bit SSL encryption — the same technology used by leading Malaysian banks to secure financial transactions.
WIN77 gives you full control over your personal data. You may access, update, or request deletion of your data at any time through your account settings or by contacting our support team.
WIN77 has never and will never sell users' personal data to advertisers or third parties for marketing purposes. Your data belongs to you — we only use it to improve platform services.
WIN77's privacy policy is drafted in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all legal requirements relating to the collection, processing, and storage of personal data of Malaysian users.
WIN77 user data is stored in data centres protected by strict physical access controls, 24/7 monitoring, and regular backup procedures. Access to sensitive user data is restricted to authorised personnel only.
In the event of any security incident affecting user data, WIN77 is committed to notifying affected users within the timeframe required by applicable law, and to taking immediate and comprehensive remedial action.
Welcome to WIN77. This Privacy Policy is provided to explain clearly and transparently how WIN77 ("we", "Platform") collects, uses, stores, discloses, and protects your personal data when you use the WIN77 website, mobile app, and all related services.
This document applies to all users who visit, register, or actively use the WIN77 platform, including those accessing via mobile devices, laptops, or any other device. By registering an account or continuing to use our platform, you acknowledge that you have read, understood, and agreed to the terms set out in this Privacy Policy.
WIN77 takes our responsibility to user privacy seriously. We do not merely comply with minimum legal requirements — we actively strive to exceed those standards to ensure every user feels safe and protected while using our platform. Privacy is not just a legal obligation for WIN77; it is a core value in the way we run our business.
WIN77 collects various types of data depending on your interactions with our platform. Generally, we divide the data collected into three main categories:
This is information you provide directly to WIN77 when registering or using the platform:
When you use the WIN77 platform, our systems automatically record certain technical information:
In certain situations, WIN77 may receive information about you from trusted external sources, such as payment processors verifying transactions, identity verification service providers for KYC purposes, and fraud prevention agencies. All information received from these third parties is processed in accordance with this Privacy Policy.
Summary of data types and purposes of collection:
| Data Type | Primary Purpose | Legal Basis for Processing |
|---|---|---|
| Name & Date of Birth | Identity verification & KYC | Legal obligations |
| Email & Phone Number | Communications & account security | Contract performance |
| Payment Information | Deposit & withdrawal processing | Contract performance |
| Technical & IP Data | Security & fraud prevention | WIN77's legitimate interests |
| Wagering History | Responsible gaming & support | Contract performance |
| Cookie Data | User experience & analytics | User Consent |
WIN77 only uses users' personal data for legitimate and transparent purposes. We will not use your data for any purpose beyond those stated below without first obtaining your specific consent.
Your data is used to create and manage your WIN77 account, process deposits and withdrawals securely, verify your identity during the KYC process, resolve technical issues or support queries, and ensure you receive eligible bonuses and promotions.
WIN77 uses technical and activity data to detect any unauthorised access to your account, identify suspicious or fraud-related activity patterns, prevent the creation of multiple accounts, monitor compliance with bonus and rollover conditions, and maintain platform integrity for all users.
Some of the data we collect is used solely to fulfil our legal obligations, including anti-money laundering (AML) requirements, legally mandated identity verification, reporting to authorities when ordered, and retaining transaction records for the period prescribed by law.
Aggregated usage data (which cannot identify any individual) is used to analyse platform usage trends, improve design and functionality, develop more useful new features, and ensure the platform's technical performance remains at an optimal level.
WIN77 may send information about promotions, new offers, and platform updates to users who have agreed to receive marketing communications. You may opt out of marketing communications at any time through your account settings or by contacting our support team.
WIN77 understands the importance of your data privacy. We do not share your personal information broadly. Data sharing only occurs in the following limited and controlled situations:
WIN77 works with a number of carefully selected third-party service providers to support platform operations. These include payment processors that handle your deposit and withdrawal transactions, identity verification service providers for KYC, cloud and computing infrastructure providers, and customer support service providers. All such providers are bound by strict confidentiality agreements and may only use your data for purposes authorised by WIN77.
WIN77 will disclose users' personal data to authorities when required to do so by court order, legal requirement, or directive from a legitimate authority. In such situations, WIN77 will comply with legal requirements while endeavouring to protect users' interests to the extent possible.
In the event of a merger, acquisition, or sale of WIN77 assets, user data may be transferred to the new entity taking over operations. Users will be notified of any such changes, and their rights will remain protected.
Protecting user data is WIN77's highest priority. We continuously invest in the latest security technologies and procedures to keep your information safe at all times.
All communication between your device and WIN77's servers is secured with TLS 1.3 protocol and 256-bit SSL encryption — the same technology used by banking institutions and leading government agencies. Sensitive data such as financial information is stored in encrypted form using military-grade encryption algorithms.
Access to user personal data within WIN77 is strictly limited. Only staff who require access for their specific job functions are permitted, and all access is logged and monitored. All personnel handling user data undergo background checks and regular data protection training.
WIN77 data is stored in certified data centres equipped with biometric access controls, 24/7 CCTV monitoring, intrusion detection systems, and automatic failover redundancy. Data backups are performed regularly and stored in separate, secure locations.
WIN77 provides and encourages the use of two-factor authentication (2FA) for all accounts. By enabling 2FA, even if your password falls into the wrong hands, unauthorised parties will still be unable to access your account without the additional verification code sent to your mobile phone.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and WIN77's internal policies, you have several important rights regarding your personal data:
You have the right to request a copy of the personal data WIN77 holds about you. Requests can be submitted through your account settings or by contacting our support team. WIN77 will process access requests within 14 business days.
If you find that any personal data we hold about you is inaccurate or outdated, you have the right to request a correction. Most basic personal information can be updated directly through your account settings. For corrections to more sensitive data such as full name or date of birth, additional verification may be required.
You may request WIN77 to delete your personal data under certain circumstances, such as when the data is no longer needed for its original purpose or when you withdraw your consent. However, deletion requests may not be fully fulfilled if WIN77 still has a legal obligation to retain the data.
You have the right to opt out of having your personal data processed for direct marketing purposes at any time. This preference can be updated via the notification settings in your account.
To exercise any of the rights stated above, you may contact the WIN77 privacy team via Live Chat within the platform or visit the FAQ us for further guidance. All requests will be processed within a reasonable timeframe and we will inform you of the action taken.
WIN77 uses cookies and similar tracking technologies to enhance your experience on our platform. This section explains the types of cookies we use and how you can control them.
You can control and manage cookies through your browser settings. Most browsers allow you to view, delete, or block cookies. Please note, however, that blocking essential cookies may affect certain features of the WIN77 platform.
WIN77 does not retain your personal data longer than necessary. Data retention periods are determined based on operational requirements, legal obligations, and our risk management policy.
For as long as your account remains active, WIN77 will retain all relevant data to ensure smooth and uninterrupted service. This includes profile information, transaction records, wagering history, and customer support communication logs.
Upon account closure, WIN77 will retain certain data for the period required under Malaysian law. Financial records are typically kept for seven (7) years for audit and legal compliance purposes. Data that is no longer required will be securely deleted or anonymised.
Identity verification documents submitted during the KYC process are retained in compliance with anti-money laundering legal requirements, typically for a minimum of five (5) years after account closure.
WIN77 takes the protection of children and minors from gambling platforms very seriously. Our platform is strictly for individuals aged 21 and above, with no exceptions.
WIN77 does not knowingly collect any personal data from individuals under the age of 21. Should we find that personal data of someone under 21 has been collected without our knowledge, we will take immediate action to delete that data and close the account in question.
If you are a parent or guardian and discover that a minor under your care has registered on WIN77, please contact our support team immediately. We will handle the situation promptly, confidentially, and responsibly. Further information on protection and responsible gaming is available at Responsible Gaming page us.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how WIN77 handles your personal data, we are here to help. Our dedicated privacy team is committed to ensuring your rights are fully respected.
You can reach us through the following channels:
WIN77 is committed to responding to all privacy-related enquiries within two (2) business days. For more serious complaints or issues requiring in-depth investigation, we will provide regular updates on the progress of your case.
If you are not satisfied with our response, you have the right to lodge a complaint with the Malaysia Personal Data Protection Department or the relevant authority.
Privacy Policy Updates
WIN77 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. Any material changes will be communicated to users via in-platform notifications or email. The "Updated" date at the top of this page indicates the effective date of the latest version of this policy. Continued use of the WIN77 platform after notification of changes constitutes acceptance of the updated terms.
Enjoy sports betting, Live Casino, Bingo, and esports with guaranteed privacy and the highest level of security. Your data is always protected with WIN77.